Thank you for shopping with us. Please review our streamlined policy regarding replacements and delivery issues.
Damaged, Mislabeled, or Lost Items
We maintain a rigorous three-step quality control process. If you receive a damaged or mislabeled item, or if your order is confirmed lost in transit (typically if it is more than 7 days past the estimated delivery date), we will send a replacement at no additional cost. You do not need to return defective items, provided you submit sufficient proof within 14 days of the delivery date.
Buyer’s Remorse & Size Exchanges
Due to our consistent design updates and limited inventory, we do not offer returns, refunds, or size exchanges for buyer’s remorse. Replacements are strictly limited to damaged, defective, or lost items.
Delivery & Address Accuracy
Customers are responsible for providing accurate shipping details at checkout. If a carrier flags an address as incorrect, we will attempt to contact you via email for verification. If we do not receive a response or cannot reach out in time before the package is returned to our warehouse, the customer must cover all reshipping costs. Please note that orders will not be reshipped until the shipping payment has been received from the customer. Refunds are not issued for incorrect addresses, unclaimed packages, or shipment refusals.